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Terms & Conditions

I. GENERAL TERMS

1. Subject of regulation

The general conditions determine the terms of use of the electronic business services of 2F STUDIO d.o.o., Sokolska ulica 44, 2000 Maribor, as the operator of the website www.vsezazdravje.si, the scope of electronic business services and the rights and obligations between the users of the website and the company 2F STUDIO d.o.o. also the business relationship between the company 2F STUDIO d.o.o. and customers.

2. Validity of the general conditions

The provisions of the general terms and conditions apply to all electronic business services and supplement the provisions of the applicable legislation governing the area of consumer protection, the area of personal data protection and other areas related to the company's electronic business.

If, due to a change in the applicable regulations governing these areas, an individual provision of these general terms and conditions would become invalid, this does not affect the validity of the remaining provisions and thus of these general terms and conditions.

The company 2F STUDIO d.o.o. (hereinafter the operator) has the right to periodically supplement and change these general terms and conditions. Any change becomes valid from the moment it is published on the website www.vsezazdravje.si. It is considered that the user agrees with the changes and additions if he continues to use the electronic services after the changes have been published.

3. Responsibility for the operation and content of the website of the company 2F STUDIO d.o.o.

When editing the website, the administrator will try to ensure the up-to-dateness and accuracy of the data contained on these pages (company identity, contact addresses, essential characteristics of goods, price and availability of products, conditions of product delivery or execution of orders or services, payment and delivery methods, validity of the offer, complaints process).

The operator makes every effort to operate the website to ensure that all services are available 24 hours a day, 7 days a week, but does not guarantee that the electronic services will work without interruptions, without problems, without errors or errors, nor does it guarantee for the successful use of these services.

The website contains t. i. cookies (Cookies) in order to realize the purpose of smooth operation of the site. The manager does not collect any personal data about website visitors.

For statistical purposes, the company 2F STUDIO d.o.o. only reserves the right to obtain the data of website visitors that do not derive from the individual characteristics of the individual, and above all does not obtain the IP address of the visitors. Any change in website management will be posted here. The server on which this website is located is hosted by the web solutions provider AVANT.SI d.o.o. from Šenčur and is duly legally insured.

The operator reserves the right to change the content of its websites or to change individual service parameters or to terminate the service without prior warning at any time for technological, legal or business reasons.

To the extent permitted by law, any liability of 2F STUDIO d.o.o. is excluded. or any other legal or natural person (hereinafter referred to as another person) who participated in the creation and creation of the website www.vsezazdravje.si.

The company 2F STUDIO d.o.o. or other persons shall in no case be liable for the loss or impaired availability of data or any other incidental, indirect, special or consequential damages arising from the use or inability to use the services, including and without limitation regarding lost revenue or expected profit, loss of goodwill , business losses, data losses, technical errors or malfunctions or other damaging events.

Published contents do not have the character of an official document, except when specifically stated. We apologize for any errors on this website (prices, delivery times, product descriptions, etc.).

The operator may, at its own discretion, terminate or temporarily prevent access to and use of the services located on the website www.vsezazdravje.si due to a violation of these general conditions or applicable regulations or any other behavior that the company considers to be illegal or harmful to of third parties or for the operation of the services.

On the website www.vsezazdravje.si, some web links also lead to some other web pages that are not managed by 2F STUDIO d.o.o. and does not verify their content either. The company provides these links only as information to users, and such links do not represent an official offer or approval of products, services or information, nor do they imply any links between the company 2F STUDIO d.o.o. and between the operators of these linked websites.

4. User responsibility

The user is obliged to use the electronic services in accordance with the applicable regulations and these general conditions. The user may use the services in his own name and on his own account and on behalf of and on behalf of those business entities for which he has an authorization or other legal basis for such a business connection or presentation or representation in accordance with the applicable regulations. Minors are obliged to obtain the consent of their parents or guardians before purchasing the product.

The user expressly agrees to use the services or any digital content related to electronic business solely at his own risk. The content and functionality of the electronic services are provided to the user "as is" and without any other guarantees.

The user expressly undertakes not to act illegally or endanger the information security of electronic services when using electronic services (e.g. impersonation, transfer of illegal content, infringement of intellectual property rights, unauthorized collection of personal data or trade secrets, transfer of malicious software, unauthorized modification content, disrupting communications in any direction or unnecessarily burdening electronic services, impersonation attempts, etc.) or encouraged third parties to do so.

The user agrees that any sent and confirmed data or documents sent using electronic services will be considered complete and accurate.

The user undertakes to protect his personal password with particular care and not to give it to third parties for use or inspection, and is fully responsible for any damage that is either directly or indirectly caused because unauthorized third parties used his access to electronic services (especially in the purchase process).

The user also undertakes to ensure the highest possible level of security measures and to reduce the risks of unauthorized access or endangering data or operation, taking into account the user instructions of the hardware and software manufacturers, the instructions and warnings of the company 2F STUDIO d.o.o., and other professional rules, warnings, instructions and recommendations electronic services and immediately informed the administrators of the website www.vsezazdravje.si about all potential security incidents related to the use of electronic services.

The user can, at his own discretion and in accordance with the instructions, cancel the use of electronic services (cancellation of registration) and request the deletion of the user name and other data stored for the purpose of accessing this data. The administrator of the website www.vsezazdravje.si automatically deletes the user name and deletes other data from the service system if the user does not use the system for more than three years.

5. Protection of personal data

a) Data confidentiality

Personal data provided by the user through the forms on the website www.vsezazdravje.si or in any other way (by phone, e-mail, etc.) are strictly confidential and are treated in accordance with the Act on the Protection of Personal Data and the Act on consumer protection.

In accordance with the principle of proportionality, the operator of the website www.vsezazdravje.si collects and processes only those personal data of the user that are absolutely necessary for smooth electronic business and the provision of services (i.e. for the sale of goods, for the dispatch of goods, for the needs of business communication, etc. .).

Since the protection of personal data is a priority, the company 2F STUDIO d.o.o., in accordance with Articles 24 and 25 of the Personal Data Protection Act, has concluded or adopted the following regulations:

  • Rules on procedures and measures for securing personal data;
  • Rulebook on procedures and measures for securing personal data in the field of e-mail use;
  • Rulebook on procedures and measures for securing personal data in the field of Internet use;
  • All employees at 2F STUDIO d.o.o. are obliged to sign a statement on the Protection of Personal Data;

b) Handling of data

The operator of the website and the user agree that the data to which access is enabled in electronic services may be personal data, which is considered a business secret, and they will therefore protect it appropriately and will not disclose it to third parties without an appropriate legal basis.

The operator of the website undertakes to provide electronic services professionally and professionally in accordance with the principles and standards of information security. It ensures data security and storage in accordance with its internal rules, in which it foresees all necessary organizational, technical and logical-technical procedures and measures to ensure information security, personal data protection and secure electronic storage.

c) Consent for the processing of personal data

The user of the website www.vsezazdravje.si expressly consents to the collection and processing of the following personal data of the user for the purpose of using the electronic product purchase service, related system management and user notification: user's personal name and address, e-mail address, user's telephone number and the gender of the user (which is collected exclusively for the purpose of good business communication).

The listed data is kept for the entire period of use of electronic services and is deleted within three years after the last purchase on the website www.vsezazdravje.si.

The user can request access to his personal data or information about the processing of his personal data by authorized persons with a written request addressed to the headquarters of 2F STUDIO d.o.o.

d) Restrictions due to the protection of personal data

Due to the protection of personal data, it is considered that the identity of users who log in using only a username and password has not been properly verified.

In the case of e-commerce services, which are accessible only by using a username and password, only the following is allowed for the protection of personal data:

1. the entry of the user's personal data is permitted, but it does not enable the display of already entered personal data of other users, except for the data entered by the same user;
2. the user may submit a request for the transmission of personal data, but the data may be transmitted exclusively in physical form to the address of the permanent residence of the person to whom the data refer.

e) Data storage

As part of electronic business services, for the business needs of 2F STUDIO d.o.o., the storage of the mentioned user data is regulated in accordance with the regulations on the protection of documentary and archival material.

The user is obliged to store the provided data for his own needs with due care.

6. Child safety

The manager undertakes that, in good faith and honesty, without the permission of parents or guardians, he will not authorize a purchase to a person he suspects is a minor. Any communication intended for children will be appropriate for their age and will not take advantage of children's trustworthiness, lack of experience or a sense of loyalty. Likewise, the administrator may not release data received from children to an unauthorized third party. Upon written request, the above-mentioned data can only be forwarded to the parents or guardians of minors and, upon their request, such personal data can also be deleted.

7. Method of doing business and communication

The company 2F STUDIO d.o.o. does business with both natural (B2C) and legal entities (B2B) using electronic means in the form of an online store located at www.vsezazdravje.si.

The company 2F STUDIO d.o.o. will contact the user by means of remote communication, only if the user does not expressly object to this or if the user agrees to this in advance. In this case, electronic commercial messages will be clearly recognizable as such, the sender will be clearly visible, the conditions for accepting special offers (discounts, promotions, etc.) will be clearly marked, and at the same time, the method of unsubscribing from receiving advertising messages will be clearly presented.

8. Business users

The website www.vsezazdravje.si is also intended for use by business users - B2B (both individual entrepreneurs and other public and private legal entities). The provisions of these general conditions, which concern rights and obligations intended exclusively for consumers, do not apply to them.

II. STARTING AND USING THE SERVICES - REGISTRATION AND LOGIN

9. Visiting and browsing the website www.vsezazdravje.si

The use of the website www.vsezazdravje.si is available to all natural and legal persons, and it is not necessary to register or log in to view the page. Registration or registration is required only in case of potential purchase of the product.

10. User and username

The user is assigned a username after entering the required data required for registration in the application. Registration is done according to the procedure from Article 9 of these terms and conditions and is a condition for completing the purchase. After completing the registration, the user makes a subsequent purchase by logging into the system from Article 12.

With registration, the user is assigned a username and password, which identifies the user and is necessary to make the purchase.

Logging into the system (log in) allows the website administrator to properly identify the previously registered user and enables him to make a purchase later without re-registration. The user's e-mail address is used as the username, and the user's self-chosen password can be changed at any time after successfully logging in to the website.

11. Registration process

The user of the website must first register or log into the system, only in case of purchasing a specific product, according to the procedure from the next paragraph.

The section "Registration" is located in the upper right user menu. When you click on the colored "Registration" field, a window (form) appears in which you enter your data. The system will not allow you to register if you do not fill in all fields marked with an asterisk.

After completing the data entry, click on the "Next" field and you will see the field "Your new account has been created!" Click on the "Next" field again and the "Invoice" window will appear, where you can once again review all the entered data, correct, change or edit them if necessary.

The data for logging in to the online store (username and password) have been sent to your entered email address. Now you can start shopping in our online store www.vsezazdravje.si.

To unsubscribe from the website, click on the box in the upper right corner "Registration (Unsubscribe)".

12. Application procedure

Logging into the system, which is done according to the procedure from the next paragraph, enables the registered user to purchase the product immediately.
The section "Login" is located in the upper left user menu. To register, click on the colored box "Login" to open the registration form. You will see two fields namely "New User" and "Existing User".

If you are not yet registered, click on the "New user" field and follow the above description of the registration process in point 11 of the general conditions Registration procedure. As future buyers of the online store, you must enter all the information marked with an asterisk in the form, otherwise the system will not allow you to proceed with the registration step. Create your account by clicking on "Confirm", after which you will receive a notification from us about the successful creation of your account to your email address, so you can immediately start shopping in the online store www.vsezazdravje.si.

If you are an existing user, enter the e-mail address and password you entered during registration in the "Existing user" field and then click on the "Login" field. If the data is entered correctly, after confirmation, the "Account" window will appear in which you can edit your data. You are now registered and can start shopping or by visiting the online store. As future buyers of the online store, you must enter all the information marked with an asterisk in the form, otherwise the system will not allow you to proceed with the registration step. Create your account by clicking on "Confirm", after which you will receive a notification from us about the successful creation of your account to your email address, so you can immediately start shopping in the online store www.vsezazdravje.si. The system allows you to log in or register during the purchase process. You can choose between the two methods described above.

If you want to shop without registering, check the "Purchase as a guest" box.

13. Validity of the offer and price

Online price

The online price applies to all registered users and those users who placed an order as a guest on www.vsezazdravje.si, who are 2F STUDIO d.o.o. trust your information. You become a registered user of vsezadravje.si by registering in the online store as a member of vsezadravje.si or by logging into the online store once as a guest of vsezadravje.si. Only registration as a member of vsezadravje.si is possible through the vsezadravje.si mobile application.

The online price is shown on the page as the price immediately after the crossed-out regular price, its time validity and the guarantee that we can provide customers with a purchase at the online price of the product during this time is shown by the days countdown. If the conditions change, such as changes in the purchase price and a change of supplier, the set warranty period can be changed, interrupted or a new time validity can be determined for the product in question. If the online price changes during the order submission process, the buyer will be notified immediately.

Regular price

Purchases by non-registered users are subject to the Regular price. Items are available for purchase at regular price exclusively at 2F STUDIO d.o.o. collection points.

The regular price is usually higher than the Online price. Customers can also register as a member of vsezadravje.si or place an order as a guest of vsezadravje.si at the pick-up points, and by entrusting their data to 2F STUDIO d.o.o., they enjoy the benefits of online prices. It is not possible to redeem gift vouchers, bonuses, promotional codes, etc. when making a purchase at the pick-up point. Where only one price is listed next to the item, it means that the Online Price and the Regular Price are the same.

The provider can choose from the published items using the main "category" menu, after which the submenus, if the sections have them, will open for greater transparency. Due to the very nature of doing business via the World Wide Web, the offer is constantly refreshed, which means that it changes often and quickly. When making a purchase, the prices are valid at the moment the user confirms that he agrees with the price and the offer, based on the received notification about the stock and delivery time. The buyer receives the aforementioned notice after issuing a confirmation of receipt of the order, which also includes a proforma invoice for the selected goods. If it happens that the price changes during the processing of the order, or if the price changes because the product is not in stock, the buyer will be notified immediately, and at the same time he will be given the opportunity to withdraw from the purchase immediately.

The prices of all products on the website www.vsezazdravje.si are retail and displayed in EUR. The regular price is usually the manufacturer's optional recommended price of supplier, and the online price (marked as a crossed-out price) applies to all registered users and those users who placed an order as a guest on www.vsezazdravje.si and who are 2F STUDIO d.o.o. trust your information. The prices listed on the website www.vsezazdravje.si are valid only when ordering online and paying by pre-invoice or cash on delivery. VAT is not calculated on the basis of paragraph 1 of Article 94 ZDDV-1 (we are not liable for VAT)!

Information on the cost of possible delivery and other possible charges is available to the buyer when placing the order.

14. Method of payment

On the website www.vsezazdravje.si, you can pay for the ordered goods in the following ways (payment conditions are determined exclusively by the company 2F STUDIO d.o.o.):

a) When ordering and paying cash on delivery from Pošta Slovenije d.o.o., the postman will charge you a redemption fee (payment by UPN order with OCR line), which currently amounts to the valid price list of Pošta Slovenije d.o.o., for orders up to €98.00 1, €25, over €98.00 to €501.00 is 1.28% of the order value, and over €501.00 is 5.90 + 0.3% of the order value! In the case of payment by advance invoice, there is NO redemption fee! In the case of sending via the DPD delivery service at the customer's request, there is no redemption fee.

b) By advance transfer to the account of the company 2F STUDIO d.o.o. (on the basis of an offer, estimate, order via the Internet);

c) Via the PayPal payment system;

d) Via STRIPE Payment;

IV. CONTRACT CONCLUSION AND PURCHASE PROCEDURE

The sales contract according to the Consumer Protection Act ZVPot-1 (UL RS, No. 130/2022) is a contract with which, as the seller, the company 2F Studio d.o.o., as the operator of the online store vsezazdravje.si, undertakes to be the goods that are sold , handed over to the consumer in such a way that he acquires the right of ownership, and the buyer undertakes to pay the purchase price to the seller as the seller. According to this law, a contract whose subject is goods and related services is also considered a contract of sale, if the main purpose of the contract is the transfer of ownership of the goods, and a contract between a consumer and a seller for the supply of goods to be manufactured or produced.

The sales contract enters into force at the moment of purchase or upon placing the order by the buyer! Please read our General Terms and Conditions carefully before making a purchase.

15. Purchase procedure

The purchase is made by selecting the products in the shopping basket, on the basis of which the customer is prepared with a preliminary invoice, after confirmation of which the product is shipped and an invoice is issued for it.

a) Shopping basket and order submission

The prospective customer makes a purchase (after registration) using the shopping cart, in which he adds the products he intends to buy, and can also remove them from the cart before making the purchase. The product is added to the basket by clicking on the "ADD TO BASKET" button, with which the product is displayed in the green orange box at the top right where you can see what you have added to the basket and at the same time you can move the mouse to the shopping basket field at the top right (black round box with a white basket), directly enter the "Basket" window.

The basket allows you to change the quantity of ordered items or delete them by simply entering the number of items in the column field under "Quantity" for the selected product and then clicking on "Update" (two blue arrows) or to delete them, click on "Remove" (red cross X next to the product).

If you want to add another product to the basket, click on the "Continue shopping" box and you will return to the online catalog. When you have finished editing the quantities and removing products from the basket, click on the "Checkout" field. The Quick Purchase form opens.

QUICK PURCHASE

Step 1: Create an account or sign in

Here you have (3) options to choose from:

a) Select "Create a new account" if you are a new user and want to register.
b) Select "Purchase as a guest" if you do not want to register. At the same time, the system will not ask you to enter the password "Your password", but only the information absolutely necessary for the correct execution of the order and delivery. When purchasing again, you will have to enter all the data again, since you are not a registered user.
c) Select "Existing user" if you have already registered and have a username and password to enter the online store. Simply click on "Login", enter your e-mail and the password you entered during the registration process and you can start shopping.

Step 2: Personal information

Here you enter the required personal data for correct invoicing and delivery: "First name" (your first name), "Last name" (your last name), "e-mail (e-mail address) and "Telephone" (your telephone or mobile number).

Step 3: Your password

Here under "Your password" enter your chosen password with which you will enter the online store. Be careful with uppercase and lowercase letters, as the password is sensitive to them and may cause an error. This step will only be available and performed if you wish to register. You will need to enter your password twice to confirm it. If you make a mistake with the password, the system will warn you.

In the case of selecting "Purchase without registration" in the first step Step 1, entering your password will not be required and will be redirected to Step 4.

Step 4: Your address

Here you enter the required data for delivery: "Address" (street and house number), "City" (city of residence), "Country" (country of residence) and "Region (Region of residence)".

The system is set to an option that is checked when the shipping address and the billing address are the same "The shipping address and the billing address are the same."

The function allows you to make the address of the payer and the address of the recipient different. If you want to add a new address, uncheck the checkbox so that the square after the check mark is empty. In this case, a field will open for you to enter a new "Delivery address". You must enter all mandatory data marked with a red star! Then proceed to Step 5 (Shipping method).

Step 5: Shipping method

The shipping costs are displayed in this field. The system is set to a fixed postage cost for orders whose total value is less than €290.00 "Postal delivery - depends of GEO ZONE - STATE Delivery" (delivery with postal service provider Pošta Slovenije d.o.o.). The cost of postage is not charged in the case of collection at the store location.

In the event that you will pick up the products in person and settle the amount of the online order in our branch, under DELIVERY METHOD check the box "Pick up at the store location - €0.00", and under PAYMENT METHOD check the box "Payment on collection". Upon collection, the seller will ask you for an identification document. If someone else will pick up the product on your behalf, authorization will be required.

As far as possible, we ask customers that if they decide to "Pick up at the store location - €0.00" choose one of the following means of payment: Bank transfer / Advance invoice, PayPal (Express, Card) Secure online card payment (service provided by Stripe .com). This method simplifies and speeds up the process of receiving products. Time is also saved, as the products are available immediately after payment, and everything is done contactless.

If your purchase exceeds the total amount of €290.00, shipping is free. In this case, check the "Free shipping - 0.00€" checkbox, which appears as an option only when the order amount is greater than 290.00€.

After checking the appropriate box for the delivery method, proceed to Step 6: Payment method.

Step 6: Payment method

Mark here which payment method you will choose (Payment by cash on delivery, payment by pre-invoice...).

Check the box "Payment on collection - by cash" in the case of product delivery to your address (you pay the amount to the postman together with the cost of the ransom) and in the case of personal collection at our company's premises.

Mark the "Payment by proforma invoice" field if you want to pay for the product by proforma invoice. You will receive an order confirmation by e-mail with a generated proforma invoice indicating our TRR, to which you settle the purchase amount. In this case, the redemption fee charged by Pošta Slovenije d.o.o. is waived. according to the valid price list.

Check the boxes "PayPal (Express, Card)" and "Secure online card payment (service provided by Stripe.com)" if you want your payment to be visible immediately. This saves delivery time to your address (if the product is in stock, the package is prepared immediately, on the same day) and speeds up the notification process in case of pickup at the store location (you can pick up the product immediately after payment).

To continue, you must agree to the terms and conditions by checking the appropriate box. You go to the final Step 6: Basket.

Step 7: Basket

In step 7, you can review, update and delete ordered products. After updating and reviewing, proceed to Step 8: Comment or note on the order.

Step 8: Comment or note on the order

In the blank field, enter everything that relates to the order. You can give your opinion, ask about the product, delivery time and more. After reviewing all the entered data, proceed to order confirmation Step 9: Confirm.

Step 9: Complete the purchase

a) Before completing the purchase, you must agree to the General Terms and Conditions, so it is necessary to check the "I agree with the General Terms and Conditions" box.

To end the purchase, click on the "COMPLETE ORDER" link, thereby CONFIRMING THE ORDER WITH OBLIGATION TO PAY. With that, you have executed the order. You will receive a confirmation email that we have received your order. This completes the purchase.

b) Technical means for identifying and correcting errors before placing the order

Before placing an order, the buyer can check the information he has filled in for the purposes of placing the order. In case of incorrect entry, the buyer can correct the error by selecting the return to cart function.

c) Order confirmation

An order on the website www.vsezazdravje.si is confirmed when the buyer receives a return automatic e-mail with a confirmation of receipt of the order, which is not a confirmation that the product is in stock or that shipping has begun, but only a notification to the buyer that the system received the order.

At the same time as the confirmation of receipt, the user is directed to a hyperlink that enables him to access the contractual terms and information about:

- The right to withdraw from the contract and the manner and conditions of exercising this right, or when the user does not have this right;
- Possible delivery costs;
- The method of payment and the deadline for delivery or fulfillment;
- The address where the user addresses his objections, comments, claims and statements;
- Information about service and warranty conditions;

The website manager makes the mentioned data available on a permanent data carrier (i.e. in a pdf file), which the user downloads to his computer and saves on a disk or other suitable medium.

d) Order cancellation

The buyer can cancel the placed order in the following ways:

- to send a message by e-mail with a request to cancel the order;
- if he does not pay the issued official invoice within 3 days of receiving it;
- in the case of cash on delivery, he does not respond to the e-mail received, with which the seller checks the identity of the person (and other possible contractual conditions) who placed the order.

e) Refusal of the order

The website administrator may, during the time until the notification that the order is being processed, be issued, reject the order that he finds that he cannot execute under the stated conditions.

If the company cannot fulfill its obligations because the goods are not available or because there are no conditions for the provision of services, the operator will immediately notify the user and return all possible payments previously made in the same way as if it were a withdrawal from the contract.

f) Conclusion of the contract and fulfillment of the contract

The sales contract is concluded when the buyer receives an official invoice and pays it within 3 days, or in the case of cash on delivery, when the seller has undoubtedly established the identity of the buyer and obtained consent to ship the goods.

The sales contract (order) is stored in electronic form on the server of the website www.vsezazdravje.si, and is accessible to the user in the user profile (My account). However, the buyer may, at any time during the duration of the contractual relationship, request the presentation of the contractual terms in written form.

If you have not received an invoice or receipt for the ordered product by post, via e-mail or together with the product, please inform us immediately.

The company must fulfill its obligation from the sales contract within 30 days from the conclusion of the contract, unless otherwise agreed with the user. Insofar as the company cannot fulfill its obligations because the goods are not available or because there are no conditions for the provision of services, it will immediately inform the user about this, if in such a case the company has already accepted any payment, it will return it to the user in the same way as if it was a withdrawal from the contract.

g) Invoice and accompanying notices

The invoice is issued on a permanent medium, in written form, with itemized costs, and it is forwarded to the buyer at the same time as the delivery of the goods.

At the same time, the buyer receives a written notification about:

- The right to withdraw from the contract and the methods and conditions of exercising this right, or notification when the buyer does not have this right;
- The address where the buyer can send his objections, comments, claims, statements and compliments;
- Service and applicable warranty conditions;
- Conditions for termination of the contract, when it comes to contracts concluded for an indefinite period or for a period longer than one year.

h) Evaluating products on the vsezazdravje.si website

Products in our online store vsezazdravje.si are evaluated and commented on by customers or users who have registered for the purpose of purchase or made a purchase as a guest. In doing so, each evaluation is recorded in the administration, including the evaluator's name, e-mail address and any written content. As an administrator, we receive a notification about the submitted rating and comment. If it turns out that the product evaluation was submitted by our customer, we enable it to be displayed, and write "Verified customer" next to the evaluation.

If the assessment or commenters, for satisfaction with the use of the online store or products users provide on the pages of marketing business partners, social networks (Facebook, Instagram, TikTok, X, etc.), unorganized surveys, we reserve the right to include product evaluations and statements obtained in this way or to download to our online store, indicating the source and a link to the content or website.

16. Delivery and charges

Delivery is made within the agreed time via Pošta Slovenije d.o.o., but the seller reserves the right to choose another delivery service if it is more efficient. Tariff for delivery via Pošta Slovenije d.o.o. is uniform for the whole of Slovenia, is independent of the weight or size of the product and amounts to €3.99. Information on the cost of delivery is available to the buyer when placing the order.

When ordering and paying cash on delivery from Pošta Slovenije d.o.o., the postman will charge you a redemption fee (payment by UPN order with OCR line), which currently amounts to the valid price list of Pošta Slovenije d.o.o., for orders up to €98.00 €1.15 , above €98.00 to €501.00 is 1.17% of the order value, and above €501.00 is 5.36 + 0.3% of the order value! In the case of payment by advance invoice, there is NO redemption fee! In the case of shipping via DPD, the redemption fee is not HERE.

For deliveries outside Slovenia, delivery is charged according to the tariff from the valid price list of Pošta Slovenije d.o.o., which you can find at this link HERE, together with administrative costs.

At the buyer's request, delivery can also be made through other providers of this type of service, in which case the delivery organization is carried out by the buyer, and the costs of such postage are not included in the estimate and are not shown in the price calculation.

The seller is not responsible for any delays on the part of the delivery person.

Upon delivery, the buyer receives, in addition to the invoice, a FORM for returning the goods (click HERE) in case of withdrawal from the contract, which also contains a notice of rights from Article 15 (paragraph g) of these general terms and conditions.

17. Delivery period

The delivery dates for each item are listed in the catalog of our offer. In the case of limited quantities (last pieces), the customer will be informed of any changes.

The following delivery dates are set in our offer:

- 1 to 2 days: goods in our warehouses or warehouses of our contractual partners;
- 3 to 5 days: for goods in the supplier's warehouse in Slovenia:
- 5 to 7 days: for goods in the supplier's warehouse abroad;
- 7 to 10 days: for goods in the supplier's warehouse or in transit;
- 3 weeks: goods to order;
- 45 days: imported goods (for specific and rare equipment that is not present on our market).

In any case, the buyer will be additionally informed by e-mail about the delivery time for each order or products that are not in stock. In the case of critical stock (the last piece), the delivery is made to the customer who ordered the product first. Other customers will be notified of the new delivery date.18. Damages during transport

18. Damages during transport

When accepting the shipment, the buyer is obliged to inspect its contents. In the event of physical damage to the shipment, in the event that its contents are missing and the shipment shows signs of being opened, the buyer is obliged to report the entire shipment (package, protective packaging, products) to the deliverer (i.e. usually Pošta Slovenija d.o.o. or DPD courier service), which is obliged resolve the complaint at his own expense if he is proven responsible. In these cases, the buyer can rightfully refuse to accept the shipment.

In case of delivery to parcel machines of delivery services, take the damaged parcel in its unchanged condition to the nearest post office or the headquarters of the DPD courier service in the place of residence and request that a damage report be drawn up. Always secure your evidence with pictures.

Please also inform the subscription service of 2F STUDIO d.o.o. about the damage to the shipment. (attach pictures and other evidence), which will take appropriate action and request the delivery person to immediately initiate the procedure and resolve it accordingly. The company 2F Studio d.o.o. will send the customer a new package with the ordered products, and will take over the handling of the process entirely.

19. Personal collection of goods

In the case of personal collection, it is necessary to mark the payment according to the proforma invoice, and settle the amount on our TRR, which is sent to the customer when the order is placed. Upon prior agreement, the buyer can pick up the purchased item at the headquarters of 2F STUDIO d.o.o., whereby he is obliged to inspect the product on the spot and object to any defects. In the case of personal collection, the customer does not pay the delivery costs.

V. WITHDRAWAL FROM THE CONTRACT AND RETURN OF GOODS

20. Right to withdraw from the contract

In the case of contracts concluded at a distance or outside business premises, the buyer (a natural person who acquires or uses goods and services for purposes outside his professional or gainful activity) has the right to withdraw from contract without having to give a reason for his decision and returns the purchased goods without any compensation.

The withdrawal period from Article 134 of the Consumer Protection Act begins to run when:

  • the buyer or a third party other than the carrier named by the buyer acquires actual possession of the goods;
  • the buyer or a third party other than the carrier named by the buyer acquires actual possession of the last piece of goods if the subject of the contract is several pieces of goods ordered by the consumer in one order;
  • the buyer or a third party other than the carrier named by the buyer acquires actual possession of the last shipment or piece of goods, if the delivery of goods consists of several shipments or pieces;
  • the buyer or a third party other than the carrier named by the buyer acquires actual possession of the first piece of goods if the delivery of the goods is regular during a certain period.

a) Method of enforcing the right

The buyer is obliged to notify the seller in writing of the withdrawal from the contract within the period specified in the above paragraph, with an unequivocal statement from which it is clear that he is withdrawing from the contract, and is not obliged to state the reasons for his decision. The buyer addresses the notification to the headquarters of the seller's company (2F STUDIO d.o.o., Sokolska ulica 44, 2000 Maribor) or to the contact email address: [email protected].

The notice of withdrawal can be submitted by the consumer to the company on this return FORM (click HERE).

Returning the goods received within 14 days of receipt without prior written notice is also considered a withdrawal from the purchase.

The buyer must return the goods received on the basis of the contract from which he withdrew to the provider at the same time as the notice of withdrawal or no later than within fourteen (14) days after sending the notice of withdrawal. All of the above does not apply to food and perishable items. The buyer is considered to have returned the goods on time if they are sent before the expiry of the 14-day return period.

b) When the buyer does not have the right to withdraw

The buyer has no right to withdraw from the contract:

- For contracts, the subject of which are goods that have been manufactured according to the precise instructions of the consumer, that have been adapted to his personal needs, that are not suitable for return due to their nature, that are perishable (foodstuffs) or that have already expired ;
- In contracts for the supply of audio or video recordings of medical devices, computer programs or other devices, if the consumer has opened the security seal or has physically tampered with the product;

The seller will not accept a returned shipment if it shows any signs of use, in particular such as:

- In the case of sealed equipment, the seal (e.g. original sticker) is broken or damaged;
- Open contents of perishable material (open or damaged packaging for food items, and damage to the packaging of non-food products or their opening);;
- In case of mechanical damage to the goods;
- If the battery has already been used for the devices;
- If the buyer has not properly and adequately protected the returned goods for transport and this could cause further errors in the operation of the equipment.

c) Obligations of the buyer in case of withdrawal from the contract and costs related to withdrawal

(1) The buyer must return the goods received undamaged and in the same quantity, the goods must be unused and in the original packaging. A copy of the invoice and all other accompanying documents must be attached.

(2) The buyer bears the burden of the risk of loss, damage or destruction of the product that he wants to return or exchange, unless this occurred through no fault of his.

(3) The only cost charged to the buyer in connection with the withdrawal from the contract is the cost incurred when returning the item of purchase. The buyer is not entitled to reimbursement of additional costs incurred if he expressly decided on a different type of shipment than the most affordable standard shipment offered by the company

(4) The buyer is responsible for the decrease in the value of the goods, if the decrease in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.

d) Obligations of the seller in case of withdrawal from the contract

(1) In case of withdrawal from the contract, the company shall return all payments received immediately, or at the latest within fourteen (14) days after receiving the notice of withdrawal from the contract.

(2) The company returns the received payments to the buyer with the same means of payment as the buyer used, unless the buyer has expressly agreed to the use of a different means of payment and if the buyer does not incur any costs as a result.

(3) In the case of a sales contract, the company may withhold the refund of the received payments until the return of the goods has been accepted or until the buyer provides proof that he has sent the goods back, unless the company offers the possibility of accepting the returned goods.

(4) When, in the case of a contract concluded off-premises, the goods are delivered to the home at the time of the conclusion of the contract, the company takes them over at its own expense, if, due to the nature of the goods, such goods cannot normally be returned by post.

VI. WARRANTY AND COMPLAINTS

21. Guarantee for flawless operation of things

A guarantee is any obligation that the seller undertakes towards the buyer in addition to the seller's legal obligations under the mandatory guarantee for the conformity of the goods and by which he undertakes to repair or replace the goods free of charge to the consumer, refund part or all of the purchase price, when the goods do not meet the specifications or have features specified in the warranty card or relevant advertising message available at or before the conclusion of the contract. The buyer claims the warranty directly from the manufacturer or authorized service.

The product has a warranty if it is stated so in the warranty card or on the invoice, which is sent to the customer no later than upon delivery of the goods or at the same time as the product. In this case, the buyer will also receive instructions for assembly or use and a list of authorized service centers. Warranty periods are indicated on the warranty card or on the invoice.

The products published on the website www.vsezazdravje.si have a guarantee if this is written next to the article being published, otherwise, in this regard, contact our subscription service, where you will get specific information about the existence of a guarantee for an individual product.

a) Rights from the warranty

The manufacturer is obliged to provide free repair and maintenance of the product throughout the warranty period, and after the expiry of this period only against payment. If the goods for which a mandatory guarantee is issued do not meet the specifications or do not have the properties stated in the guarantee sheet or advertising message, the consumer can first request the rectification of the defects.

Based on the warranty, the manufacturer must ensure that the defect is rectified within 30 days of receiving the request for defect rectification at the latest, otherwise the product must be replaced with an identical new and faultless product. The manufacturer issues a new warranty card for replaced goods or replaced essential parts of the goods with new ones.

The deadline from the previous paragraph can be extended to the shortest time necessary to complete the repair or replacement, but for a maximum of 15 days. The nature and complexity of the goods, the nature and severity of the non-conformity and the effort required to complete the repair or replacement shall be taken into account in determining the extended period. The producer informs the consumer about the number of days for the extension of the deadline and the reasons for its extension before the expiry of the deadline from the previous paragraph.

If the manufacturer does not repair or replace the goods with a new one within 30 days, including a possible extended period of 15 days, the buyer can request a refund of the entire purchase price from the manufacturer or request a proportional reduction of the purchase price. In the event that the buyer requests a proportional reduction of the purchase price, the reduction of the purchase price is proportional to the decrease in the value of the goods received by the buyer, compared to the value that the goods would have had if they were compliant.

If the non-conformity occurs within less than 30 days of the delivery of the goods, the buyer can request a refund of the amount paid from the manufacturer.

The manufacturer or the authorized service can provide the buyer with the free use of similar goods during the repair of goods for which a mandatory warranty has been issued. If the manufacturer does not provide the consumer with replacement goods for temporary use, the buyer has the right to claim the damage he suffered because he was unable to use the goods from the moment he requested repair or replacement until their execution.

Costs for material, spare parts, labor, transfer and transportation of products incurred during the elimination of defects or the replacement of goods with new ones are paid by the manufacturer.

The company 2F Studio d.o.o., as a manager and seller through the online store vsezazdravje.si, provides warranty cards for the goods it imports. In this case, we are subject to the same requirements for validating the warranty as are the manufacturers. This means that we, in the same way as the manufacturers, handle the entire complaint procedure and enforcement of the warranty.

b) Procedure for asserting rights from the guarantee

Within the warranty period and under the warranty conditions, the buyer must request the rectification of defects in writing from the warranty provider or an authorized service, and must submit both the product and the warranty and service certificate as well as a copy of the invoice. The buyer does not incur any costs by correcting errors or replacing the product.

In order to process the warranty faster and more efficiently, the buyer can send the product directly to the nearest authorized service center, otherwise he can also send a written claim with a detailed description of the defect and the goods to the seller's headquarters, who will respond to the buyer's warranty claim within 8 working days.

If the seller determines that the defect in the product has occurred due to improper behavior of the buyer, as a result of which the warranty claim turns out to be unjustified, he will send the product back at his expense with a written notification.

The guarantee does not exclude the consumer's rights arising from the mandatory guarantee of conformity of the goods.

c) GUARANTEE FOR THE CONFORMITY OF THE GOODS

The company 2F Studio d.o.o., as the operator of the online store vsezadravje.si, guarantees that it will supply consumers with goods that meet subjective requirements (Article 72, ZVPot-1), objective requirements (Article 73, ZVPot-1) and objective requirements for compliance of the goods with digital elements (Article 74, ZVPot-1) of the Consumer Protection Act, when applicable, and is responsible for non-conformities that the goods had at the time of delivery.

The goods are not compliant when all the requirements of the Consumer Protection Act ZVPot-1 (UL RS, No. 130/2022) are not met.

Subjective requirements for conformity of goods

The goods are in accordance with the sales contract, in particular when applicable:

  1. It conforms to the description, type, quantity and quality and has the functionality, compatibility, interoperability and other characteristics as required in the sales contract;
  2. It is suitable for a specific purpose for which the consumer needs it and which the consumer informed the seller no later than when concluding the sales contract, and the seller agreed to it;
  3. It is supplied with all accessories and instructions, including instructions for installation as specified in the sales contract, and
  4. It is updated as specified in the sales contract.

Objective requirements for the conformity of goods

In addition to the subjective requirements, the goods must also:

  1. Conform to the purposes for which goods of the same type are normally used, taking into account, when appropriate, other regulations, technical standards or, in the absence of such technical standards, industry codes of conduct applicable to the individual sector;
  2. Be of such quality and correspond to the description of the sample or model that the seller made available to the consumer prior to the conclusion of the sales contract, where applicable;
  3. Be supplied together with such accessories, including packaging, installation instructions or other instructions, which the consumer may reasonably expect to receive, where applicable, and
  4. Be of such quantities and have characteristics and other characteristics, including in relation to durability, functionality, compatibility and safety, as are customary for goods of the same type and which the consumer can reasonably expect given the nature of the goods and subject to any public statement made by advertising or marking by or on behalf of the seller or other persons in the previous links of the contract chain, including the manufacturer;

If we prove that:

  • we did not know about the public statement and we cannot reasonably be expected to know about it,
  • the public statement has been corrected prior to the conclusion of the sales contract in the same or comparable manner as it was made, or
  • the public statement could not influence the decision to purchase the goods,

we are not responsible for such complaints regarding the public statement from point 4.

Objective requirements for compliance of goods with digital elements

(1) In the case of goods with digital elements, the company 2F Studio d.o.o. guarantees that it will ensure that the consumer is informed of any updates, including security updates, which are necessary to maintain the conformity of the goods with digital elements, and that these updates are also delivered to him over a period of:

- which the consumer can reasonably expect based on the type and purpose of the goods and digital elements and taking into account the circumstances and nature of the contract, when the sales contract stipulates a one-time supply of digital content or a digital service, or

- two years from the delivery of goods with digital elements, when the sales contract stipulates the uninterrupted supply of digital content or digital service during a certain period, or

- in which, in accordance with the sales contract, digital content or a digital service must be delivered, when the sales contract stipulates an uninterrupted supply of digital content or a digital service for a period longer than two years.

(2) If the consumer does not install the updates within a reasonable time, despite being informed about the availability of the update and the consequences of not installing the update, despite the understandable and manageable instructions for installation delivered to him in accordance with the previous paragraph, the company 2F Studio d.o.o. , is not and will not be liable for non-compliance resulting solely from failure to properly update.

HOW IS THE RIGHT FROM THE ADDRESS OF NON-CONFORMITY EXERCISED?

The buyer can exercise his rights from non-conformity if he informs the seller about the non-conformity within two months from the date on which the non-conformity was established. The buyer must 2F STUDIO d.o.o. about any non-conformity, along with a precise description of it, at own expense within the statutory deadline and allow us to inspect the goods that the consumer claims are non-conforming.

It is assumed that the non-conformity of the goods already existed at the time of delivery if it becomes apparent within one (1) year from the delivery of the goods, unless we as the seller prove otherwise or if this assumption is incompatible with the nature of the goods or the nature of the non-conformity. After one year from delivery, the burden of proof, if we do not agree with his statements, is on the buyer's side.

If there is any doubt that the non-conformity of the goods is disputed, we will notify you in writing within eight days of receiving the warranty claim. The right to claim cancellation due to non-conformity of the item is more precisely regulated by the provisions of the Consumer Protection Act ZVpot-1 (UL. No. 130/2022).

The old ZVPot or asserting a MATERIAL ERROR and you have the right to freely choose between:

  • Repairs or error correction;
  • Exchange of goods with a new, faultless one;
  • By reducing the purchase price in proportion to the error;
  • By refunding the entire purchase price.

Changes brought by ZVPot-1 and the specific order of asserting WARRANTY CLAIMS apply to products purchased from January 26, 2023 inclusive. As a buyer, you can first request:

Remedy the non-conformity free of charge, either by repairing the goods or replacing the goods with a new, non-defective one (unless this is impossible or where a particular claim may impose a disproportionate cost on us as a seller compared to another).

If we do not comply with this request within 30 days (exceptionally, the deadline can be extended by 15 additional days), you can request from us:

  • Reduction of the purchase price in proportion to the non-conformity or
  • Withdrawal from the contract and full refund of the purchase price.

Notwithstanding the above provisions, you as a buyer may request a refund of the amount paid from the manufacturer if the non-conformity occurs within less than 30 days of the delivery of the goods.

Refund of the purchase price due to the assertion of a claim due to product non-conformity

  • When the consumer withdraws from the sales contract, the seller shall return the amount paid to the consumer immediately, but no later than eight (8) days after receiving the goods or proof that the consumer has sent the goods back.
  • When the consumer requests a proportional reduction of the purchase price, the reduction of the purchase price is proportional to the reduction in the value of the goods received by the consumer, compared to the value that the goods would have had if they were compliant, the seller returns part of the purchase price within eight (8) days of receiving the request for a proportional reduction in the purchase price.

The company 2F Studio d.o.o. must deliver the goods to the consumer in accordance with the contract and is responsible for any non-compliance of its fulfillment in accordance with the Consumer Protection Act ZVPot-1 (UL RS, No. 130/2022). All of our customers can exercise their rights due to non-conformity of the product if you notify us within two (2) months from the day the defect was discovered, but no later than two years after the goods were delivered.

You can find the FORM for asserting the right from non-compliance at this link (click HERE).

The buyer can assert warranty claims against the seller free of charge in case of non-conformity of the goods.

22. Complaint

In the event that the ordered product does not have the characteristics and features that the seller has expressly promised, or the seller has shipped the wrong product (in the wrong quantity, in the wrong color, etc.) or if it differs in some other way from the order, the buyer can complain about the goods with a written notice , which he addresses to the company's subscription service. In case of incorrect delivery of the product, the buyer must immediately notify the seller, who will try to resolve the complaint as soon as possible.

The buyer must notify the seller in writing about the complaint and send the product to the seller's headquarters, describing the defect in detail and specifying the complaint request. The complaint form can be found at this link (click HERE), and the buyer must also attach a copy of the invoice, warranty and service certificate and other possible accompanying documents in addition to the goods with all the attached accessories.

The seller will respond to the written notice within 8 working days of receiving the notice. If he finds that the claim is unjustified, he will inform the buyer about this and return the item to him at his expense.

As part of a complaint, the buyer can request repair of the item, reduction of the purchase price (in proportion to the defect), replacement of the goods, or refund of the purchase price.

a) Rejection of the complaint

The company 2F STUDIO d.o.o. reserves the right to reject the complaint in the following cases:

  • If the goods have mechanical damage to the casing or components;
  • If the goods were not returned in the original packaging;
  • If the buyer does not provide a copy of the invoice;
  • If the goods are sent to our address with a ransom;
  • If, due to improper packaging and shipping, there has been mechanical damage to the items or any damage has been caused;
  • If the items are not accompanied by all the equipment that was provided to the customer at the time of purchase and the warranty card;
  • If the non-conformity of the product is insignificant.

23. Caused damage

Taking into account the limitations on the release of liability, the seller is not responsible for:

  • For defects caused by improper use, negligent or willful behavior of the buyer (or third parties from the buyer's sphere), mechanical damage and defects in the event of force majeure or natural disasters;
  • For damage caused during transport by the delivery person, whom the buyer chooses to pick up the shipment at the provider's company headquarters and thus deliver the products to their address;
  • For injuries caused during transport by the buyer or a third party who is not the delivery person and who was appointed by the buyer to pick up the goods at the headquarters of the company providing the goods or of the seller, on his behalf.

VII. FINAL PROVISIONS

24. User opinions and complaints

The user addresses his opinions, inquiries, comments, complaints and objections to the headquarters of 2F STUDIO d.o.o., Sokolska ulica 44, 2000 Maribor (subscription service) or to the email address: [email protected].

Any complaints are resolved by the manager as a matter of priority and in the spirit of good business cooperation. For this purpose, the manager will confirm to the customer within 8 days of receiving the written complaint that he has received his complaint and will inform him about the course of the procedure and the estimated time of consideration.

25. Copyright

The website www.vsezazdravje.si is copyrighted and owned by 2F STUDIO d.o.o.

26. Out-of-court settlement of consumer disputes

The company 2F STUDIO d.o.o., in accordance with the provision of paragraph 3 of Article 32 of the Act on out-of-court settlement of consumer disputes (Official Gazette of the RS, No. 81/2015; ZIsRPS), informs its customers that it does not recognize any provider of out-of-court settlement of consumer disputes ( IRPS) as competent for the resolution of a consumer dispute that a private user could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes. According to the rules of ZIsRPS, the consumer can file an initiative to resolve the dispute with the IRPS provider only after a previous unsuccessful attempt to resolve the dispute directly with the provider!

We therefore urge customers to always contact us first and we will solve the problem together.

The company 2F STUDIO d.o.o., as a provider engaged in online sales, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available on the electronic link for the SLO speaking area https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=SL, or on the link of the platform's official website http:/ /ec.europa.eu/ord

27. Dispute Resolution

If it is not possible to resolve any dispute between the service user and the service provider amicably using the complaint resolution method, the court in Maribor has jurisdiction over mutual disputes.